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VoIP PBX
eTollFree’s VOIP PBX has all
the functionality of a state of the art PBX. It comes
complete with soft phones or can be used with your
existing phones. It also has all of the traditional
class five features like call waiting, caller ID, 3 way
calling and much, much more. In addition, it has VOIP
features that most traditional phone systems don't have.
Your end users can retrieve voice mail messages in their
desk top email or cellular phone. That's just the
beginning. Managing communications between field
personnel and the home office or between multiple
locations is easy and costs a fraction of what
traditional telephony would cost because all calls go
over the internet at just pennies per call.
800 Service
eTollFree’s 800 service
is both inexpensive and flexible. Your 800 numbers are
free. You pay only for the LD traffic at low, low rates.
Need special forwarding arrangements to handle over flow
or after hour calling? No problem. We can customize
whatever routing arrangement you require and won’t make
you wait for every little change like many traditional
providers just because you're a small business!
Automatic
Call Distribution
eTollFree provides a turnkey ACD functionality. We will
provide your 800 service numbers, set up your ACD Queues
and provide you with agent log ins. But that's not all.
ETollFree has a feature rich Call Management System that
allows you to manage your call center in real time by
seeing how many calls are in your queue and the status
of every call waiting and being answered. You can manage
to traditional call center metrics like: · Average Speed
of Answer · Average Wait Time · Average Call Duration ·
Calls Answered by Rep · Call Abandonment · Call transfer
statistics · Rep Availability · Rep Efficiency · And
much more!
Bilingual
Reps
If you are just starting out or just breaking into the
Hispanic Market, eTollfree offers bilingual sales,
customer service, collections and repair service
representatives through a sister company using your VOIP
Phone System. This allows you to manage your remote
staff through the real time monitoring capability of
eTollFree’s Call Management Reporting System. The cost
of this custom solution will be less than if you hired
your own staff yet you won’t sacrifice control or
quality!
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