IVR Systems and Custom IVR Outsourcing Services

"Interactive voice response, or IVR, is a computerized phone system that enables a person, typically a telephone caller, to make a selection from a voice menu. The selection is made using touchphone keypad entries or voice responses. This interaction allows the individual to communicate with the phone system and thus the computer system.

The phone system plays pre-recorded voice prompts and the person typically presses a number on a telephone keypad to select the option associated with the voice prompt."

IVR Software

eTollFree provides the following interactive voice response solutions:

  • IVR Systems - Complete analog and digital IVR phone systems.
  • IVR Software - IVR application development software solutions.
  • IVR Programming - IVR development by our experienced staff.
  • IVR Services - Complete IVR outsourcing services at our secure call center.
  • IVR Applications - Full set of IVR phone applications.
  • IVR Reports - Complete set of interactive voice response reports and graphs.
  • IVR VoiceXML - Access remote information within IVR programs.


IVRS (interactive voice response systems) use voice recorded prompts and menus to present information to callers. Touch-tone telephone keypad entries are gathered from the caller to collect information and to provide user navigation. Information is delivered to the caller using text to speech or pre-recorded responses. This information can be obtained locally from internal databases or remotely through the internet. (IVR and VXML Data Access).